SHIPPING & DELIVERY POLICY
Last updated May 05, 2024
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms here.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
SHIPPING & DELIVERY OPTIONS
Currently, due to specific legal requirements, we are restricted from offering any online payment methods other than cash on delivery, which we consider the most secure option. Please be aware that shipping times may vary based on the seller, as we do not directly oversee the shipping process; it is entirely managed by the seller.
Upon order confirmation, it is dispatched within 24 hours. Delivery times range from a minimum of 5 working days to a maximum of 10 working days from the date of order approval.
Free Shipping
Shipping charges are determined by various factors, including the seller's policies, product criteria such as weight, and the delivery destination. Free shipping is typically available for orders delivered to urban areas or locations with basic transportation infrastructure.
In most cases, we offer free Standard, 7 day shipping depending upon vendor and product.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
International Shipping
We offer worldwide shipping. Free Standard, 7 day shipping is not valid on international orders.
For information about customs process please email us at support@urbanglowhub.tech.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ORDER DELAYS
In the event of any delays in delivery for unforeseen reasons, we will promptly inform you and provide an updated estimated delivery date.
If you have any further questions or comments, you may contact us here.
